New Build / Conveyancing Support Manager

Altrincham, Cheshire
Clayton Legal
Hybrid Working New Build Support Manager Altrincham Upto £31,Are you actively seeking a new Conveyancing opportunity?A forward thinking, expanding Law firm on the outskirts of Manchester are recruiting for a New Build Support Manager to join their successful property team.The role

• Dealing with any escalations on file raised by clients or developers
• Breach log updates and chasing outstanding documents on files where the fee earner is no longer with the firm
• Auditing files either where a developer or client has asked us to or as part of the quarterly appraisal process to performance manage the team
• Dual signing off files for exchange, individual and company files
• Dealing with historic file requests or requests on files where the case handler is no longer with the firm, such as queries from post completion about something that is preventing registration, or queries directly from the client post completion or when they are coming to sell.
• Covering team absences where all the flexi team are already booked out to cover
• Covering other managers in the event of their absences and overseeing the teams
• Keeping the Staff DB up to date with team details, developers/sites assigned to the team
• Dealing with day to Team Technical queries and escalating those queries to RCT if they are more complex
• Full file check requests to send to postroom
• Quarterly write offs/breaches – sense check the teams comments to see which ones apply to their bonus
• Anti-fraud restriction calls
• Case handle VIP files (e.g developer purchasing a property)
• Providing cover for the New Build Admin Team Manager
• Allocate the managers shared inbox and also the tech inbox
• Deal with all the enquiries back and forth between the legal team, tech and the SSL for every new build site that we deal with.
• Provide cover as Flex Team Manager managing the flexi team rota ensuring cover is provided to the teams most in need

This is a full time permanent position and the salary bracket for this position is £25,000 to £31,000 depending on experience level, alongside a pool of benefits:

• Fantastic in-house training
• Hybrid working model
• Onsite parking
• Flexible holiday scheme

YouIn order to be successful in this role you must have at least 2 years’ experience of being a case handler dealing with new build files. You will need to have previous experience of managing teams including delegation of work and performance management.

• Have technical new build knowledge
• Have previous experience of investigating and solving issues on files
• Have excellent customer service skills
• Have experience of using Proclaim or similar
• Have previous experience of managing developer relationships

Alongside the knowledge and experience you with hold attentive administrative skills, excellent attention to detail, professional telephone manner, conversant in Microsoft office and experience of using a case management system (Proclaim would be advantageous).If this role sounds of interest to you please contact Tracy on or e-mail