Housing Solutions Officer 2x positions available

Ealing, London
Adecco

• Housing Solutions Officer – 2x positions available
• Public Sector – Local Government
• Full Time – Monday to Friday, 35 hours per week
• Temporary Role – 3 months with likely extension
• 21.51 per hour PAYE / 27.99 per hour Umbrella increasing to 28.84 per hour Umbrella from 13th week
• Hybrid Working – 2 days in office (W5 2HL) remainder at home
• IT equipment provided
• ASAP start

Adecco are recruiting for two Housing Solutions Officers on behalf of our public sector client.

The Housing Solutions Officers will be expected to:

• interview and advise people at risk of homelessness or in housing need.
• prevent homelessness and solve housing problems, by intervention and advice
• provide realistic information to customers regarding their eligibility for housing assistance from the Council and regarding alternative housing solutions
• manage the Council’s Housing Register and to ensure compliance with the Housing Act 1996, Part VI
• deal with enquiries from housing register applicants and to give advice about rehousing prospects and alternatives
• carry out statutory homelessness assessments under the Housing Act 1996, Part VII, as amended.

Essential Experience

• at least 6 month’s experience of interviewing and casework in a housing or related field
• Thorough knowledge of the Housing Act 1996, Part VII, as amended and other relevant legislation, and associated case law.
• Must have experience of working as a member of a team in a busy customer services environment

Essential Knowledge, Skills & Abilities

• Good understanding of wider housing and homelessness prevention issues
• Ability to interview vulnerable clients and clients in difficult circumstances, in a customer-focussed and sympathetic way
• Understanding of and commitment to the principles of good customer care.
• Excellent verbal and written communication skills
• Commitment to equality and to valuing diversity
• Knowledge of homelessness legislation and understanding of the principles of legislation relating to private sector tenancies
• Ability to learn and develop knowledge of Housing Act 1996, Part VII, as amended and landlord and tenant legislation
• Good understanding of the Housing Act 1996, Part VI and ability to understand, explain and apply the Council’s Allocations Scheme
• Thorough knowledge of the Housing Act 1996, Part VII, as amended, the Codes of Guidance and associated case law
• Knowledge of the provisions of the Rent act 1977, the Protection from Eviction Act 1977, the Landlord and Tenant Acts 1985 & 1987; the Environmental Protection Act 1990; the Housing acts of 1985, 1988, 1996 & 2004
• Good knowledge of the wider housing policy context and priorities

• Ability to explain all housing solutions and signpost appropriately to external services
• Ability to give money and debt advice
• Ability to write complex decision and advice letters, based on and quoting legislation and case law and giving full reasons for any decisions or advice
• Ability to explain complex legal matters in language which can be understood by customers
• Negotiation skills and the ability to use these in a range of situations, including with customers and householders, landlords and legal representatives
• Ability to communicate effectively and appropriately with people at all levels in the organisation and outside, including members

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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