Housing Officer

Service Care Solutions – Housing
Housing Officer30 Week Temporary Contract£27.56 LTD per hourPatch covering Westminster & N1Service Care Solutions are currently recruiting for a Housing Officer on behalf of a respected not-for-profit housing provider operating across London.This is an excellent opportunity for an experienced customer-focused professional to join a refreshed and forward-thinking operations team, committed to improving the resident experience and delivering high-quality housing management services.The RoleAs a Housing Officer, you will manage a defined patch across Westminster and N1, ensuring residents receive an efficient, responsive and high-standard housing service.You will take ownership of day-to-day housing management, ensuring that core services are delivered effectively and that residents feel supported and valued within their communities.Key Responsibilities

• Manage a designated patch, acting as the main point of contact for residents
• Ensure repairs, cleaning and grounds maintenance services are delivered to a high standard
• Monitor contractor performance and address service delivery issues
• Respond to tenancy and estate management enquiries
• Identify and resolve issues impacting customer satisfaction
• Work collaboratively with internal teams and external partners
• Support continuous service improvement initiatives

About YouWe are looking for someone who:

• Has previous experience in customer service (housing experience desirable but not essential)
• Demonstrates resilience and strong problem-solving ability
• Is confident managing competing priorities across a patch
• Communicates effectively with a wide range of residents
• Takes ownership and accountability for service delivery
• Genuinely puts customers first

Pending legislative updates, there may be a requirement to hold or work towards a relevant professional qualification.Why Apply?

• Competitive £27.56 LTD per hour
• 30-week temporary assignment
• Opportunity to work within a respected London housing organisation
• Meaningful role improving resident experience across central London

If you are interested, please contact:George Westhead