I am recruiting for a local authority who is looking for someone to be part of a team delivering a high quality, consistent, flexible, value for money comprehensive service to tenants including, new tenancies and tenancy changes interviewing service users and dealing with general enquiries.
To be responsible for a range of tenancy management duties and be a visible presence with residents on our estates. Ensuring tenants are well cared for, neighborhoods are clean and safe and resident satisfaction is high.
To support the Tenancy Team in completing tenancy audits, vulnerability checks and Person-centred Fire Risk Assessments, ensuring our service is shaped to meet the needs of our vulnerable tenants, we identify any cases of fraud and our information on those living in our homes is correct.
Duties and responsibilities
To take take part in the organisation’s response to emergencies, helping to co-ordinate actions and providing support to residents.
To respond to and manage incidents of low level anti-social behaviour, including harassment, nuisance, and neighbour disputes, taking appropriate action in liaison with the Council, Police and other agencies. To take enforcement action to resolve anti-social behaviour and breach of tenancy matters and to refer particularly complex issues to a Senior Neighbourhood Housing Officer.
To support the effective management and re-letting of void properties by carrying out pre-termination visits; accompanied viewings; sign-ups and welcome visits promptly and ensuring that new tenants are aware of their responsibilities under the tenancy agreement.
To give general advice on housing options including transfers or any other tenancy related issues including supporting new tenants as appropriate.
To ensure robust tenancy sustainment working across the patch, where possible, working with internal and external partners to bring about successful outcomes, escalating particularly complex cases to the Tenancy Caseworker where appropriate.