Building Manager – 95 Queen Victoria Street, London Management 95 Queen Victoria St NEW

Savills Company
Purpose of the Role

The Selso Building is a newly refurbished building in the City of London providing 86,000 sq ft of high quality office space. The refurbishment, which will complete in Q1 2024, will transform the building with new M&E throughout, a newly reconfigured reception, a roof terrace with 360 degree views, outstanding end of trip facilities and market leading sustainability credentials.

This is an outstanding opportunity for an experienced Building Manager to make their mark on a market leading office building as it comes out of refurbishment, is mobilised and moved into steady state management.

This is a client and customer facing role taking responsibility for delivering site based property management services to the Selso Building – .

Delivering the vision and values of the client in an innovative and operationally efficient manner; the post holder will provide quality technical and commercial management services to the occupiers.

The Building Manager will be responsible for implementing strategies to ensure robust checks and supervision of contractors and ensuring that the required standards are always achieved and maintained. Technical knowledge of building systems and M&E is essential, with the ability to evaluate recommendations made through their wider technical knowledge and commercial awareness.

Key Responsibilities Operational

1. Ensure that high site standards, in respect of cleaning, repair and presentation are always achieved and maintained.
2. Manage and co ordinate the full range of service charge recoverable services, ensuring compliance with specified standards, quality, time scale and cost objectives in liaison with Director and wider Savills team.
3. Deal with all queries on site efficiently and professionally and, as appropriate, direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved; establish and maintain a register for these.
4. Ensure agreed services are provided in accordance with lease obligations in liaison with Property Manager.
5. In the event of emergency situations, act as first point of contact for Savills Helpdesk, attend property as soon as possible and report back to relevant personnel whilst coordinating third party stakeholders to reach a speedy resolution.
6. Working with the Operations Support Team, evaluate existing contractual relationships and ensure that the service provided by contractors is in line with the agreed specification. Ensure any shortcomings in service delivery are dealt with swiftly and appropriately.
7. Prepare and implement contingency plans to ensure adequate and suitable site attendance, including cover for holidays, training and sickness.

Operational – Technical and Maintenance

1. Acquire working knowledge of the technical equipment in the client’s demise, including BMS and other software used in the monitoring of the building services systems and facilities, and be certain of how to report/obtain prompt assistance with defects or malfunctions that may arise.
2. Arrange any repairs to the client floors with the appropriate contractors and complete the required paperwork.
3. Monitor the performance of any contractors appointed to carry out works/provide services on site to ensure that their work is carried out to the required quality and within appropriate timescales.
4. Establish and implement best practice whilst ensuring safe working practices are always complied with.

Compliance

1. Ensure that the Operation Reporting Systems are always up to date and complete.
2. Ensure compliance with all legal and statutory requirements, including Health and Safety.
3. Prepare the site for risk assessment maintaining a target compliance rating of a minimum of 90 %.
4. Ensure a full set of risk assessments are held and actions plans are implemented, diligently and competently at all times.
5. Ensure all required checklists are completed and uploaded within the appropriate time scales.
6. Record utility consumption for the site and update systems accordingly.

Staff Management

Manage all personnel if applicable and contractors on a day to day basis, monitoring performance, developing skills, addressing any performance or conduct issues and tracking workloads by carrying out regular meetings, in line with Savills policies.

Financial

1. Assist in the preparation of the annual service charge budget.
2. Track expenditure and monitor invoices received in accordance with instructions of work.

Additional Responsibilities

1. As a member of the Savills team, manage and liaise with all management, technical and administration staff on strategic and operation/service delivery issues.
2. Tenant engagement as the first point of management contact other than the security supervisors; monitor tenant’s works and ensure compliance with the Tenant’s Handbook and other building regulations.
3. Establish and implement best practice, whilst ensuring safe working practices are complied with at all times, in line with Savills policies.
4. Ensure appropriate, clear communication lines are established and maintained with all relevant parties, to include surveyor, accounts team, suppliers and clients.
5. Attendance at internal training courses is compulsory, as is the self identification of training needs.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Skills, Knowledge and Experience

• Technical Knowledge of Building systems
• Good understanding of Hard and Soft services esp M&E
• Understanding of Budgets and Service charges
• Health and Safety IOSH
• Competent with Savills IT Systems (Elogbooks, Proactis, QCompliance etc) – beneficial
• Contractor Management

Working Hours – 08:30 – 16:00

Salary – £60,000 – £65,000

Benefits Booklet