Account Manager – FM

Northampton, Northamptonshire
Michael Page

We are seeking an experienced and commercially focused Account Manager to lead the delivery of integrated facilities management services across a high-profile portfolio. You will play a key role in ensuring operational excellence, maintaining compliance, driving commercial performance, and leading a high-performing team to deliver exceptional service standards.

Client Details

Our client are a well known Property and FM contractor looking to add an Account Manager to their trophy contract based in Northampton.

Description

• Ensure health and safety standards are consistently achieved and maintained across the contract.
• Take ownership of the contract’s financial performance, including full accountability for profit and loss management.
• Deliver operational services in line with agreed procedures, service standards, and contractual requirements.
• Identify opportunities to improve efficiency, productivity, and overall contract performance.
• Challenge existing ways of working and drive continuous improvement initiatives.
• Lead and implement innovation and change programmes to enhance service delivery.
• Build and maintain strong client and stakeholder relationships.
• Provide effective leadership, coaching, and development to operational teams.

Profile

• Proven experience managing operational service contracts within a facilities management, property, infrastructure, or similar environment.
• Strong understanding of service level agreements (SLAs) and contractual performance measures.
• Experience delivering against contractual obligations and client expectations.
• Extensive people management and leadership experience.
• A track record of managing contract performance, budgets, and commercial targets.
• Strong knowledge of health and safety legislation and best practice.
• The ability to make informed decisions and take accountability for outcomes.
• Excellent communication and stakeholder management skills.
• The credibility, presence, and leadership qualities expected of a senior management professional.

Job Offer

• Competitive salary and comprehensive benefits package.
• Opportunity to work with a large organisation in the property industry.
• Permanent role with potential for career development.
• Engaging and impactful work environment within Northampton schools.