Account Manager

Hull, Yorkshire
CV Bay Ltd
Contracts Manager

Facilities Management
Location: Humber Region
Salary: £38,000 per annum
Sector: Facilities Management (FM)
Services: Cleaning & Soft FM

About the Role
We are looking for a Contracts Manager to join our Facilities Management team, overseeing a portfolio of cleaning and soft FM contracts across the Humber region. This is a hands-on, operational role, working closely with clients and on-site cleaning operatives to ensure service delivery meets agreed KPIs and SLAs.
This role is ideal for someone currently working as a Contracts Manager, Service Delivery Manager, or Operational Account Manager within the FM sector who enjoys being close to the service and the people delivering it.

Key Responsibilities

• Manage a portfolio of FM cleaning contracts across multiple sites in the Humber area
• Act as the main point of contact for clients, building strong working relationships
• Oversee and support on-site cleaning operatives and supervisors
• Ensure contracts are delivered in line with KPIs, SLAs, and compliance standards
• Carry out site visits, audits, and service reviews
• Handle day-to-day operational issues and client queries professionally and promptly
• Support recruitment, training, and retention of cleaning staff
• Monitor performance, absenteeism, and service quality
• Identify opportunities for service improvement and efficiency

About You

• Previous experience in a Contracts Manager or similar FM role
• Strong knowledge of cleaning or soft facilities management services
• Comfortable managing operational staff and client relationships
• Organised, proactive, and confident working independently
• Excellent communication and problem-solving skills
• Full UK driving licence (essential due to regional travel)

What s on Offer

• Salary: £38,000 per annum
• Stable, long-term role within a growing FM business
• Autonomy to manage your own contracts and region
• Supportive management structure
• Opportunity to develop your career within Facilities Management

Apply Now If you re an experienced FM Contracts Manager looking for a regional role in the Humber, managing cleaning contracts and client relationships, we d love to hear from you.